SMS automation is the process of sending SMSs automatically to a predefined list of recipients
Dialer is an essential call center software that automates the contacts navigation and the dialing
Text-based customer service refers to customer service that encompasses all customer services including texting in
Is it perplexing for you to understand the differentiation between SMS and MMS exactly? Let’s
Cloud call center is an online call center service where the inbound and outbound calls
Let’s break down the term “A2P 10DLC”, A2P stands for (Application-to-Person) and 10DLC stands for
E-commerce live chat is the pop-up window available on e-commerce websites or online stores where
Conversational marketing is a form of marketing of talking to customers in many ways like
Automated text messages are prewritten text messages that are automatically sent to the recipients at