What is GDPR?
The general data protection regulation is applicable directly in all EU member states. it demands businesses to protect the personal data and privacy of EU citizens. GDPR also controls the transfer of personal data outside the EU.
This means companies have to develop new strategies for data privacy and security. This brings drastic changes in how companies use to process, protect and store personal data. On top of that organizations now have an obligation to inform any sort of breach notifications to the member country’s representatives. Information of breached accounts has to be shared with the representatives of the member countries immediately. This creates a demand for new and improved methods of data management tools and processes.
How Can CRM Help With GDPR Compliance
GDPR obligations can be tracked by CRM and can be easily configured to ensure that the GDPR is compliant. In fact, most of the CRM come well equipped with the necessary functionality to ensure that your GDPR requirements are met.
Implement GDPR Policies
CRM can be made compliant to the GDPR on a fixed set of conditions. If the conditions dictate that you only require customer’s names and email address to carry out your processes. Then CRM can be configured to make sure that is the only information it will be able to store.
A CRM can be easily SuiteCRM Integration with all points of contacts including telephony email and website forms. This enables you to maintain a record of all your user interactions in a centralized database. Similarly, user consent information can be stored against each individual record as well. This makes it easier to keep a track of user consent and can be easily accessed as compliance evidence when required. It also makes it easier to update user records at the time of updating or withdrawing user consent.
Top CRM comes along with highly sophisticated safety features such as data encryption multilevel security, anti-hacking tools, and regular updates. Therefore, they assist you in complying with the highest data security standards and stop data breaches.
User Access Rights
Efficient CRM systems allow you to assign roles and access rights. Allowing you to assign multiple levels of user access and make sure that only authorized personnel to have access to sensitive data.
Right to Erase Data
This SuiteCRM GDPR gives your customers the authority to have their personal data removed without any unnecessary delay. With the help of a centralized database such as CRM, individuals can be easily identified and their records can be easily updated or removed. It also makes it certain that once the individual record has been erased, the possibility of disturbing them with any future communications are scarce.
In today’s age issues related to personal data and how it is utilized by businesses are of great significance and the worries of data mishandling are quite prevalent. GDPR is going to play a major role in the functioning of any organization around the world in the years to come and it is wise to make preparations in advance. The correct CRM can help you deal with these concerns efficiently and further develop customer relations and eventually increase productivity.
Outrights Systems has delivered its services to many companies around the world and assisted them with SuiteCRM Customization integration, maintenance and support. Get in touch with us to avail of our services and we also provide free consultation sessions as well.