Frequently Asked Questions

1. How can I download a purchased product?

When you register at https://store.outrightcrm.com, and then verify your email address, We send an email with login instructions, copy those credentials from there and then come back to store, click on “My Account”, Login with given credentials. At Right menu, there is download section, if you have installed outright Utils before, download and installed it first, then download Product Zip.

2. Why do I need to install outright utils before installing any product?

Outright Utils is a core and unique package developed by us, which provided extra security to whole application and make development life cycle easy. For more details
https://www.outrightsystems.org/role-outright-utils-sugarcrm-suitecrm-instance-2/

3. Why do I need to repair after each product installed?

Repair is a unique process to accept all changes into SugarCRM or SuiteCRM,It is a to a good process to keep repair on regular intervals. Repair process ensures the database is correctly synced with newly developed code and all schema are matched.

4. What will happen when I will upgrade SuiteCRM / SugarCRM, will my product work?

Yes, When SuiteCRM or SugarCRM release a new version, we check all our product on the same day, if any product working for any reason, we release latest that version on the same day, you will get notified immediately after our new release. You need to install the patch for that version if needed.

5. Will outright stop “One Time Purchase” Program?

No, We believe in our words and commitment, All products from our store will be a one-time purchase always!!!

6. What categories product Outright will provide?

We currently work on SuiteCRM / SugarCRM / WordPress and AWS. Our current skills falling around these areas, we strongly believe in automation, so all our current products will be in these categories.

7. Where I will get my license key?

When you log in at our store, your license key will display on the same row where the product is displayed after purchase.

8. What is the guarantee of the product?

The team at Outright is highly skilled in coding, testing, and development practice with more than 13 years of CRM development experience. We have more than 500 satisfied clients over the globe. We believe in Client satisfaction, that’s most we do.

9. Is there any trial period of products?

Yes, Each product comes with 3 days Trials, which gives you the freedom to test product.
When 3 days are over, Your PayPal Account will automatically get charged.

10. What should I do if my product does not work as expected?

You can cancel your subscription from a store or PayPal account.

11. Why I should verify my email address before setting up an account?

A verified email address ensures we are not hacked or getting played from bots.

12. When I will get charged for my purchases?

When you Trial period expires, You will get charged automatically.

13. How to install purchase products?

Each product comes with an Installation guide directly on the product page on the right-hand corner.

14. What payment method required to purchase?

Currently, we support PayPal, however adding more options as needed.

15. Do outright provide Demo / Support for purchased products?

Yes,  without questions!!! , we love to hear from you and always love to help!. You are welcome to start a chat session at the store and we will be more than happy to help you, Promise!. Moreover, there is no time limit for asking support. You may even ask for support after 6 months of purchase( Just an example).

16. How we get the new version of product?

Please contact us on email or chat for latest product version.