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Getting emails from numerous channels/platforms, there is a huge chance to miss your customers. Customers want the conversation to remain at one place only, so what will you do to keep every conversation of different channels at one place on CRM? We have the best feasible solution for you called SuiteCRM BCC Archive extension.
Real life scenario: Your customers want to ask something, so they choose email first and you all reply to them via email. But if you reply to your customer from any other device like mobile / tablet instead of using CRM then it still keeps your conversation on CRM by using BCC Archive addon. It scans the BCC and assigns towards the CRM so that conversation goes there and the entire conversation remains safe.
SuiteCRM BCC Archive can make your conversation with your customers in CRM and it will remain saved automatically. The extension will keep every email in one place where you never get any confusion. The extension BCC Archive plays a key role by checking the email address of “CC” and also check the “Searches”.