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Getting emails from numerous channels/platforms, there is a huge chance to miss your customers. Customers want the conversation to remain at one place only, so what will you do to keep every conversation of different channels at one place on CRM? We have the best feasible solution for you called SuiteCRM BCC Archive extension.
Real-life scenario: Your customers want to ask something, so they choose email first, and you all reply to them via email. But if you reply to your customer from any other device like mobile / tablet instead of using CRM then it still keeps your conversation on CRM by using BCC Archive addon. Like if you use “email@example.com” then it scans the BCC of it and assigns it towards the CRM so that the conversation goes there and the entire conversation remains safe.
Keeping the conversation with customers, prospects, opportunities, etc under one hood is the main objective of a CRM (Customer Relationship Management) software. We have taken this purpose a step further by developing an extension called SuiteCRM and SugarCRM BCC Archive. This will let you automatically save the email conversation into CRM software. Below, we have mentioned all of the advanced features that this extension will offer you.
We hope now you have understood the importance of this extension. When you have this plugin, you won’t need to put in the extra effort. Simply install and configure it and you’ll be ready to use it.