SugarCRM BCC Archive (Lite)

SugarCRM BCC Archive (Lite)

The BCC Archive extension is the best way to centralize customer’s email conversations in SugarCRM. Its extensive capabilities to parse information directly from different email fields like BCC, CC, Subject, and even email body are unparalleled. Apart from data centralization, the SugarCRM BCC Archive Lite Version assists users in providing the optimal customer experience and interaction. Furthermore, you’ll get a bunch of more functionalities along with this extension.

Real-life Scenario: Within an organization, inconsistent conversations between different departments like sales, marketing, and customer service is a very common issue. Usually, sales reps don’t have the slightest idea of email exchanges occurring between marketing personnel and customers. Our plugin can bridge this gap quite easily by centralizing the information through an inbound BCC Archive email e.g. (bcc-archive@yourdomain.com).

Features of SugarCRM BCC Archive (Lite)

• No information will be left behind as our extension can scan all the email fields like “TO”, “CC”, “BCC”, Subject, and even Email body. After scanning, it will automatically fetch the information into SugarCRM.
• There will be no discrepancy or any kind of delay between your email inbox and SugarCRM because our extension operates in real-time and syncs all necessary information.
• The BCC Archive Lite plugin works with all email service providers and custom email domains as well. The default IMAP settings come for Gmail only. For other service providers, you need to configure it manually.
• It will work with all core as well as custom SugarCRM modules. So don’t worry if you have a bunch of custom modules in your CRM software.