Product Description
Overview of Twilio Click to Call Plugin for SuiteCRM
In today’s fast-paced business environment, effective communication with customers is essential but often time-consuming. The Twilio Click to Call Plugin for SuiteCRM simplifies this process by allowing you to connect with customers instantly with just one click — saving precious time and boosting your team’s productivity.
Real-Life Example
Imagine Rachel, a customer support manager at a growing e-commerce company. Before using the Twilio Click to Call plugin, Rachel’s team struggled to keep up with the high volume of customer calls. Sometimes calls went unanswered, or support agents had to scramble to find previous call details to resolve issues. This caused delays and frustrated customers.
After installing the Twilio Click to Call plugin in their SuiteCRM, every time a customer calls, a popup appears with the caller’s name and order details. Rachel’s agents can answer calls immediately, saving time dialing manually or searching for information. Plus, the call recordings are automatically saved and accessible anytime, enabling agents to review conversations before follow-ups.
Thanks to this streamlined communication, Rachel’s team improved response times by 40%, reduced missed calls to nearly zero, and enhanced customer satisfaction — all while saving valuable time and effort.
Benefits of Using Twilio Click to Call Plugin
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Never miss a call: Instant popups alert you of incoming calls with caller details.
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Save time: One-click dialing avoids manual number entry.
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Improve customer service: Access call recordings for better follow-ups.
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Streamlined communication: All call info linked with SuiteCRM contacts.
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Easy installation: Simple setup through SuiteCRM Module Loader.
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Boost productivity: Agents focus more on calls, less on administrative tasks.
Key Features
- Popup notification on incoming calls with caller information
- One-click calling directly from SuiteCRM interface
- Automatic call recordings stored within CRM
- Easy playback of previous call recordings
- Integration with Twilio phone numbers
- Requirement of Outright Utils package for smooth operation
- Simple installation via SuiteCRM Module Loader
- Real-time call alerts to avoid missed calls
- Supports both inbound and outbound calls
- Call history linked with CRM contacts and leads
- Balance management reminder for Twilio numbers
- User-friendly interface designed for quick adoption
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Donna Endrenal
Customer
Great plugin installed. Also, the staff are very helpful in terms of troubleshooting. Thank you so much!
westrebecca2408
Customer
Thank you for sharing such kind of plugins for us. This is very helpful one for saving our efforts towards communication with customers.
Question? Look here.
How do I use Click to Call ?
If interested to operate this plugin for your day to day business work, Outright Store has shared the initial steps and procedure of Click To Call that how it will work. The process is quite easy if follow the steps procedure in a sequence wise.
How does Click to Call work ?
This plugin is different as compared with other communication tools as here in just one click you can get connected with the customer to whom you want to maintain communication. No need to write numbers and dial relentlessly.
What can you do with Click to Call ?
If running a call center industry then click to call is of the best and vigorous extension as it can save your precious time and your high efforts. Just one tap and you will get connected with that person. You can also save your conversations.
How to Log a Call in SuiteCRM ?
To Log a call in SuiteCRM, there are three steps that you need to follow as we can explain to you what to follow first then next and so on. Moreover, you also need to create three fields: New call notes, Last call notes and Last call date.
What hardware do I need in order to integrate Click to Call ?
It is quite obvious that a hardware is required to integrate click to call. For this, there is a requirement of a separate machine with Asterisk installed. After that, there is also a need for PBX.