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The BCC Archive extension is the best way to centralize customer’s email conversations in SugarCRM. Its extensive capabilities to parse information directly from different email fields like BCC, CC, Subject, and even email body are unparalleled. Apart from data centralization, the SugarCRM BCC Archive Lite Version assists users in providing the optimal customer experience and interaction. Furthermore, you’ll get a bunch of more functionalities along with this extension.
Real-life Scenario: Within an organization, inconsistent conversations between different departments like sales, marketing, and customer service is a very common issue. Usually, sales reps don’t have the slightest idea of email exchanges occurring between marketing personnel and customers. Our plugin can bridge this gap quite easily by centralizing the information through an inbound BCC Archive email e.g. ([email protected]).