Refund Policy

We have excellent extensions for your business but some of you are not satisfied due to numerous reasons. You don’t need to stay fret as we will refund the money for those plugins that do not have free trials. After you submit the request we will review it and if everything seems right you will get your refund. Keep in mind, you need to raise a request for a refund within 15 days of purchase otherwise you won’t be eligible.

However, the products that come with a 3-day free trial are not qualified for the refund. So make sure to thoroughly test the plugin before the trial period ends.

If there is any technical or any other issue then we recommend you get in touch with us before submitting the application for a refund.

To contact us, you can either email us at support@outrightcrm.com or call us at (+1) 952-314-9111 or (+91) 900-546-8298.

Share your queries regarding any addons. We can guide you in a better way.

How to submit a Refund request?

If you want your refund back then there is no such long process to follow. You just have to share your refund request via email with us. After that, we will ask you some questions regarding the extension or about the refund so answer every question. We will not accept your refund request if you apply for the plugin upgrades or annual renewals. So, no partial refunds for License Downgrades, Early Termination, and Un-applied Discount/coupon codes. It will only be granted for Original License Purchase.

Our Terms and Conditions before going to Refund your Money:

  1. We will refund within 30 days after you submit refund requests.
  2. Before you submit a refund request, we urge you to set up a meeting with us and tell us what problems you’re having.
  3. You want the refund to be granted then make sure to completely uninstall and deactivate our addon from your site.
  4. You are not eligible for requesting a refund if the issue is initiated or caused by any third-party application other than us. We can only provide refunds when the core problem was caused by our extension.
  5. No refund will be granted after 15 days of the original purchase
  6. If you have upgraded from the Lite version to the Premium version for any of our extensions then you will not be eligible for a refund.
  7. Duplicate purchases on the same product ( accidental purchase ) will be refundable at the lowest price from all of the versions.
  8. You are advised to use this plugin initially in the development version before using this in the live version.
  9. If you can not provide us the FTP, server, or CRM access regarding any configuration and functionality then please provide us the clone zip of the CRM with a blank database.

When you opt for the free trial for our extension, you automatically accept our refund policy and terms of use. Also, accepting these conditions means you’re obliged to follow them and in a matter of conflict we have the right to take action accordingly.